You may have noticed a notification at the bottom of the bank accounts screen that shows your processing balance. This appears when a tenant has paid via Homeward but we are unable to move the money to one or all of your linked bank accounts.

This inability to move funds to the bank account(s) that you have you linked to Homeward can occur for a number of reasons. Some common reasons include:

  1. Changing the username or password of your banking credentials

  2. Closing the bank account that is linked to the lease in your Homeward app

  3. Multiple internal failures to successfully send the money to your account

To best resolve this issue, please reach out to contact@homeward.co and we can quickly and effectively enumerate the exact steps you will need to take to resolve this issue.

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